Last Updated: 1 January 2025
At NeoCart (“the Company,” “we,” or “us”), your privacy matters. This policy outlines how we collect, use, protect, and share your personal information when you use our platform to create, manage, or participate in multi-vendor online marketplaces.
1. Information We Collect
To provide the best possible experience, we collect the following types of data:
A) Personal Information
Name, email, phone number, and billing address
Registered vendor business details, such as company name, tax info, and payment data
Login credentials (with passwords encrypted for security)
Identity verification documents to comply with local regulations
B) Transaction Data
Order history, payment details, and refunds (via secure payment gateways)
Commission records and vendor payout information
C) Usage Data
Device information (IP address, browser type, OS)
User activity on the platform such as searches and orders
Interaction with platform features
D) Communication Data
Inquiries, feedback, and support requests
Notification and marketing preferences
2. How We Use Your Data
We use your data for the following purposes:
To deliver and improve services: Managing accounts, processing payments, and enabling sales
To support buyers and vendors: Fulfilling orders and resolving disputes
To ensure security: Detecting fraud and safeguarding user data
To personalise the user experience: Sending notifications, analysing interactions, and optimising the platform
To meet legal obligations: Complying with applicable regulations
3. When We Share Your Data
We never sell your personal data. However, we may share it in the following situations:
With marketplace vendors: To help them process orders and provide support
With third-party service providers: Such as payment gateways, delivery companies, and marketing tools
With legal authorities: When required to comply with law or investigate fraud
In mergers or acquisitions: If NeoCart is acquired, your data may be transferred as part of the transaction
4. Data Security
We retain your information only as long as needed to provide services or meet legal obligations
We do not store payment data directly — transactions are processed through globally certified encrypted systems
We use industry-standard protections including encryption, firewalls, and secure access controls
5. Your Rights
Subject to local laws, you have the right to:
Access and update your data: You can review and modify your personal information anytime
Delete your account: You can request data deletion unless we’re legally required to retain it
Unsubscribe from marketing: Adjust your notification preferences or opt out
Restrict data processing: Limit how we use your data in certain cases
To exercise your rights, email us at: [email protected]
6. International Data Transfers
As NeoCart operates in multiple countries, your data may be transferred across borders in compliance with international data protection standards, including GDPR.
7. Cookies and Tracking
We use cookies to enhance your user experience and analyse operational data. You can manage cookie preferences through your browser settings.
8. Third-Party Links and Services
Our platform may include links or integrations with external services such as payment providers and shipping companies. We are not responsible for their privacy practices and recommend reviewing their policies separately.
9. Policy Updates
We may update this Privacy Policy periodically to reflect legal or technological changes. Significant updates will be communicated via the platform or email.
10. Contact Us
If you have any questions about this policy or your data rights, contact us at:
By using the NeoCart platform, you agree to this Privacy Policy and acknowledge how we process your data as outlined above.