Last Updated: January 1, 2025

NeoCart (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform (“Platform”) to create, manage, or participate in multi-vendor marketplaces.

 

1. Information We Collect

We collect several types of information to provide and improve our services, including:

a) Personal Information

  • Name, email address, phone number, and billing address.
  • Business information for vendors, including company name, tax details, and banking information.
  • Account credentials (passwords are securely stored and encrypted).
  • Identity verification documents (for compliance with local laws).

b) Transactional Data

  • Order history, payment details, and refunds (processed securely via third-party payment gateways).
  • Vendor commission structures and payout details.

c) Usage Data

  • Device information (IP address, browser type, operating system).
  • Marketplace activity, including product views, search queries, and purchase behavior.
  • Customer interactions with marketplace features.

d) Communication Data

  • Customer service inquiries, feedback, and support requests.
  • Notifications, emails, and marketing preferences.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Improve Our Services: Managing your account, processing transactions, and enabling marketplace functionalities.
  • Vendor and Buyer Management: Facilitating business operations, order fulfillment, and dispute resolution.
  • Security and Fraud Prevention: Ensuring the security of transactions, detecting fraudulent activity, and complying with legal obligations.
  • Marketing and Personalization: Sending targeted promotions, analyzing customer preferences, and improving user experience.
  • Compliance with Laws: Meeting legal and regulatory requirements in the regions we operate.

 

3. How We Share Your Information

We do not sell your personal information. However, we may share your data with:

  • Vendors and Sellers: To facilitate transactions and order processing.
  • Third-Party Service Providers: Payment processors, logistics partners, and marketing analytics services.
  • Legal Authorities: When required to comply with legal obligations, investigations, or fraud prevention.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

 

4. Data Retention and Security

  • We retain your data for as long as necessary to fulfill our contractual and legal obligations.
  • Sensitive payment information is not stored directly on our servers; it is securely handled by PCI-DSS-compliant payment providers.
  • We implement advanced encryption, secure access controls, and regular security audits to safeguard your information.

 

5. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access and Update Your Information: Modify or request a copy of your stored data.
  • Delete Your Account: Request data deletion, subject to legal and financial retention requirements.
  • Opt-Out of Marketing Communications: Manage email preferences or unsubscribe at any time.
  • Restrict or Object to Data Processing: Limit how your data is used in specific scenarios.

To exercise these rights, contact us at [email protected].

 

6. Cross-Border Data Transfers

As NeoCart operates in multiple regions, your data may be transferred internationally. We ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) and compliance with GDPR and regional data protection laws.

 

7. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyze trends, and improve platform functionality. You can manage your cookie preferences through your browser settings.

 

8. Third-Party Links and Integrations

NeoCart may integrate with third-party services (e.g., payment gateways, shipping providers). This Privacy Policy does not apply to third-party websites, so we encourage you to review their policies separately.

 

9. Policy Updates

We may update this Privacy Policy periodically. Any significant changes will be communicated through our platform or via email.

 

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at: [email protected]

By using NeoCart, you agree to this Privacy Policy and consent to our data handling practices.