{"id":27894,"date":"2025-03-11T00:57:25","date_gmt":"2025-03-10T21:57:25","guid":{"rendered":"https:\/\/neocart.io\/privacy-policy\/"},"modified":"2025-06-15T17:37:58","modified_gmt":"2025-06-15T14:37:58","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/neocart.io\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27894\" class=\"elementor elementor-27894 elementor-26486\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1100e12 e-flex e-con-boxed e-con e-parent\" data-id=\"1100e12\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fee2404 elementor-widget elementor-widget-spacer\" data-id=\"fee2404\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-749ac15 e-flex e-con-boxed e-con e-parent\" data-id=\"749ac15\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a81dd5 elementor-widget elementor-widget-text-editor\" data-id=\"3a81dd5\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><b>Last Updated: 1 January 2025<\/b><b><\/b><\/p><p class=\"p3\">At NeoCart (\u201cthe Company,\u201d \u201cwe,\u201d or \u201cus\u201d), your privacy matters. This policy outlines how we collect, use, protect, and share your personal information when you use our platform to create, manage, or participate in multi-vendor online marketplaces.<\/p><h3>\u00a0<\/h3><h2><b>1. Information We Collect<\/b><\/h2><p class=\"p3\">To provide the best possible experience, we collect the following types of data:<\/p><h3><b>A) Personal Information<\/b><\/h3><ul><li><p class=\"p1\">Name, email, phone number, and billing address<\/p><\/li><li><p class=\"p1\">Registered vendor business details, such as company name, tax info, and payment data<\/p><\/li><li><p class=\"p1\">Login credentials (with passwords encrypted for security)<\/p><\/li><li><p class=\"p1\">Identity verification documents to comply with local regulations<\/p><\/li><\/ul><h3><b>B) Transaction Data<\/b><\/h3><ul><li><p class=\"p1\">Order history, payment details, and refunds (via secure payment gateways)<\/p><\/li><li><p class=\"p1\">Commission records and vendor payout information<\/p><\/li><\/ul><h3><b>C) Usage Data<\/b><\/h3><ul><li><p class=\"p1\">Device information (IP address, browser type, OS)<\/p><\/li><li><p class=\"p1\">User activity on the platform such as searches and orders<\/p><\/li><li><p class=\"p1\">Interaction with platform features<\/p><\/li><\/ul><h3><b>D) Communication Data<\/b><\/h3><ul><li><p class=\"p1\">Inquiries, feedback, and support requests<\/p><\/li><li><p class=\"p1\">Notification and marketing preferences<\/p><\/li><\/ul><h3>\u00a0<\/h3><h2><b>2. How We Use Your Data<\/b><\/h2><p class=\"p3\">We use your data for the following purposes:<\/p><ul><li><p class=\"p1\"><span class=\"s1\"><b>To deliver and improve services<\/b><\/span>: Managing accounts, processing payments, and enabling sales<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>To support buyers and vendors<\/b><\/span>: Fulfilling orders and resolving disputes<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>To ensure security<\/b><\/span>: Detecting fraud and safeguarding user data<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>To personalise the user experience<\/b><\/span>: Sending notifications, analysing interactions, and optimising the platform<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>To meet legal obligations<\/b><\/span>: Complying with applicable regulations<\/p><\/li><\/ul><h3>\u00a0<\/h3><h2><b>3. When We Share Your Data<\/b><\/h2><p class=\"p3\">We never sell your personal data. However, we may share it in the following situations:<\/p><ul><li><p class=\"p1\"><span class=\"s1\"><b>With marketplace vendors<\/b><\/span>: To help them process orders and provide support<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>With third-party service providers<\/b><\/span>: Such as payment gateways, delivery companies, and marketing tools<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>With legal authorities<\/b><\/span>: When required to comply with law or investigate fraud<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>In mergers or acquisitions<\/b><\/span>: If NeoCart is acquired, your data may be transferred as part of the transaction<\/p><\/li><\/ul><h3>\u00a0<\/h3><h2><b>4. Data Security<\/b><\/h2><ul><li><p class=\"p1\">We retain your information only as long as needed to provide services or meet legal obligations<\/p><\/li><li><p class=\"p1\">We do not store payment data directly \u2014 transactions are processed through globally certified encrypted systems<\/p><\/li><li><p class=\"p1\">We use industry-standard protections including encryption, firewalls, and secure access controls<\/p><\/li><\/ul><h3>\u00a0<\/h3><h2><b>5. Your Rights<\/b><\/h2><p class=\"p3\">Subject to local laws, you have the right to:<\/p><ul><li><p class=\"p1\"><span class=\"s1\"><b>Access and update your data<\/b><\/span>: You can review and modify your personal information anytime<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>Delete your account<\/b><\/span>: You can request data deletion unless we\u2019re legally required to retain it<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>Unsubscribe from marketing<\/b><\/span>: Adjust your notification preferences or opt out<\/p><\/li><li><p class=\"p1\"><span class=\"s1\"><b>Restrict data processing<\/b><\/span>: Limit how we use your data in certain cases<\/p><\/li><\/ul><p class=\"p3\">To exercise your rights, email us at: <span class=\"s2\"><a href=\"mailto:compliance@neocart.io\"><b>compliance@neocart.io<\/b><\/a><b><\/b><\/span><\/p><h3>\u00a0<\/h3><h2><b>6. International Data Transfers<\/b><\/h2><p class=\"p3\">As NeoCart operates in multiple countries, your data may be transferred across borders in compliance with international data protection standards, including GDPR.<\/p><h3>\u00a0<\/h3><h2><b>7. Cookies and Tracking<\/b><\/h2><p class=\"p3\">We use cookies to enhance your user experience and analyse operational data. You can manage cookie preferences through your browser settings.<\/p><h3>\u00a0<\/h3><h2><b>8. Third-Party Links and Services<\/b><\/h2><p class=\"p3\">Our platform may include links or integrations with external services such as payment providers and shipping companies. We are not responsible for their privacy practices and recommend reviewing their policies separately.<\/p><h3>\u00a0<\/h3><h2><b>9. Policy Updates<\/b><\/h2><p class=\"p3\">We may update this Privacy Policy periodically to reflect legal or technological changes. Significant updates will be communicated via the platform or email.<\/p><h3>\u00a0<\/h3><h2><b>10. Contact Us<\/b><\/h2><p class=\"p3\">If you have any questions about this policy or your data rights, contact us at:<\/p><p class=\"p3\"><a href=\"mailto:compliance@neocart.io\"><b>compliance@neocart.io<\/b><\/a><b><\/b><\/p><p class=\"p3\">By using the NeoCart platform, you agree to this Privacy Policy and acknowledge how we process your data as outlined above.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b7ba80 e-flex e-con-boxed e-con e-parent\" data-id=\"4b7ba80\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca3b677 elementor-widget elementor-widget-spacer\" data-id=\"ca3b677\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last Updated: 1 January 2025 At NeoCart (\u201cthe Company,\u201d \u201cwe,\u201d or \u201cus\u201d), your privacy matters. This policy outlines how we collect, use, protect, and share your personal information when you use our platform to create, manage, or participate in multi-vendor online marketplaces. \u00a0 1. Information We Collect To provide the best possible experience, we collect [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27894","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/neocart.io\/en\/wp-json\/wp\/v2\/pages\/27894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neocart.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/neocart.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/neocart.io\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/neocart.io\/en\/wp-json\/wp\/v2\/comments?post=27894"}],"version-history":[{"count":4,"href":"https:\/\/neocart.io\/en\/wp-json\/wp\/v2\/pages\/27894\/revisions"}],"predecessor-version":[{"id":27914,"href":"https:\/\/neocart.io\/en\/wp-json\/wp\/v2\/pages\/27894\/revisions\/27914"}],"wp:attachment":[{"href":"https:\/\/neocart.io\/en\/wp-json\/wp\/v2\/media?parent=27894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}